Advisor I, Customer Service – Norwegian
ConcentrixVerified company
Kuala Lumpur Sentral, Malaysia
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Kuala Lumpur Sentral, Malaysia
About the role
A full-time customer service advisor role based in Kuala Lumpur handling inbound/outbound calls and online inquiries in Norwegian. It focuses on routine product and service support, meeting KPIs, and documenting customer contacts; the posting does not state remote eligibility.
What you'll do
- Handle inbound and outbound calls and internet inquiries
- Resolve routine customer problems
- Meet contractual KPIs
- Clarify customer requirements
- Greet customers professionally
- Maintain basic product knowledge
- Document call information accurately
- Offer additional products or services
What you'll need
- High school diploma preferred
- Three to six months relevant experience preferred
- Strong customer service orientation
- PC and computer navigation skills
- Ability to communicate effectively
- Dependable and detail-oriented
- Able to multitask and adapt
- Ability to rotate shifts
Skills
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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