Taking applicationsVoice Support·Posted 14h ago
Customer Service Representative ‑ Healthcare
ReWorks SolutionsVerified company
South Africa
Pay
Not listed
Job type
Full-time · Remote
Hours
US hours
Location
South Africa
EnglishEntry level
About the role
A remote outbound-calling role for a healthcare programme, where you explain a consent process to patients and families, obtain verbal consent, and track paperwork to completion. It is a US-hours (9am-5pm EST) full-time position paid in South African Rand, aimed at candidates based in South Africa.
What you'll do
- Make high-volume outbound calls to patients and family members
- Explain the programme and consent process clearly
- Answer basic questions within scope of the role
- Obtain verbal consent per company procedures
- Send consent forms and follow up until returned
- Verify required information and signatures are received
- Maintain accurate consent status records in a spreadsheet
- Escalate clinical or management issues and update management on progress
What you'll need
- Comfortable making a high volume of outbound calls
- Excellent verbal and written communication skills
- Confident, professional telephone manner
- Compassionate approach with patients and families
- Strong organisational and administrative skills
- Excellent attention to detail
- Comfortable with spreadsheets and online systems
- Ability to work independently and prioritise tasks
Skills
Outbound callingPatient coordinationVerbal and written communicationOrganisational and administrative skillsAttention to detailSpreadsheets and online systemsTime managementFollow-up and record tracking
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