Taking applicationsVoice Support·Posted 14h ago
Customer Service Advisor ‑ Night Shift (Mexico City)
Mexico City
Pay
Not listed
Job type
Full-time · Hybrid
Hours
Flexible
Location
Mexico City
EnglishMid level
About the role
Customer service advisor role handling chat, email and phone inquiries for Farfetch's luxury fashion marketplace. Based in Mexico City on a night shift, it requires at least one year of customer service experience and B2 English.
What you'll do
- Respond to customer inquiries via chat, email and telephone
- Provide product and service information
- Represent Farfetch to customers and partners
- Deliver high customer service across all channels
What you'll need
- Minimum 1 year customer service experience
- Fluent English, minimum B2
- Proficiency with IT systems and Windows packages
- Strong written and verbal communication
- Fashion/fashion brand knowledge
- Able to work under pressure
Skills
Customer serviceChat, email and phone supportWritten and verbal communicationActive listeningIT systemsFashion brand knowledgeWorking under pressureEnglish (B2)
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