Senior Customer Service Representative – English (Volkswagen Group)

Senior customer service role supporting Volkswagen dealerships and retailers in Cairo, handling inbound and outbound contacts across multiple channels and liaising with third parties. It is an on-site, full-time night role requiring English and automotive retail or vehicle knowledge, with base wage plus performance bonus.

• Provide customer service to Volkswagen dealerships and retailers
• Act as a Volkswagen brand advocate
• Handle inbound contacts across multiple channels
• Make outbound contacts where required
• Liaise with suppliers, port authorities, IT support, and fulfilment operations
• Keep up to date with products, pricing, marketing, and procedures
• Highlight issues, trends, or improvement opportunities
• Build relationships with client contacts and third parties

• Experience supporting business processes or client handling in automotive retail
• Strong interest or working knowledge of cars or commercial vehicles
• Client-focused and resolution-oriented mindset
• Strong written communication skills
• Negotiation, conflict management, and empathy skills
• Computer savvy

TTEC is a global customer experience technology and services company. Its Cairo site (Maadi) hires multilingual customer service and sales representatives in English, French, German, Italian, Spanish, Portuguese and Dutch for European and global clients.