Taking applicationsVoice Support·Posted 24d ago
Partner Support Associate
Ansira
Remote
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Worldwide
Open to people in the United States
EnglishEntry level
About the role
This job handles incoming calls, chats, and emails in English for client customers as a Partner Support Associate. It requires resolving routine questions, documenting tickets, and meeting performance metrics, with possible weekend and non-standard hours.
What you'll do
- Handle incoming calls, chats, and emails
- Provide accurate information using tools and procedures
- Identify customer needs and resolve issues
- Document tickets in call center database
- Follow scripts or call flows
- Meet performance metrics
- Attend training and team meetings
- Perform administrative duties
What you'll need
- High school diploma or equivalent
- Experience in customer support or related role
- Strong written and verbal English communication
- Empathy and customer-oriented approach
- Ability to multitask and prioritize
- Proficient in call center software and technology
- Proven reliability
- Flexibility for weekends and non-standard hours
Skills
Customer serviceWritten and verbal communicationActive listeningInterpersonal skillsProblem-solvingCall center softwareSalesforceMultitasking
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