Taking applicationsVoice Support·Posted 10d ago
Senior Customer Success Manager
EDB
Malaysia, Singapore
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Malaysia, Singapore
EnglishSenior level
About the role
A senior customer success role at EDB managing enterprise accounts in Singapore and Malaysia, focused on retention, renewals, adoption, and strategic guidance. It requires 5–10+ years in enterprise technology account management and strong relational database knowledge.
What you'll do
- Drive account priorities and business goals
- Own customer growth, satisfaction, and renewals
- Build relationships with decision makers and executive sponsors
- Identify expansion opportunities
- Mitigate customer risks
- Coordinate domain experts and account plans
- Resolve escalations and direct communication
- Provide product guidance and communicate roadmap
What you'll need
- 5-10+ years in account management, solution engineering, or client services
- Experience managing multi-million dollar recurring revenue portfolios
- Relational database knowledge (PostgreSQL, MySQL, Oracle, SQL Server, etc.)
- Strong problem solving and self-starter mindset
- Outstanding oral and written communication
- Executive-level presentation and public speaking
- Attention to detail and organization
- Singapore/Malaysia citizenship or PR
Skills
Technology account managementCustomer relationship buildingRelational database experienceProgram and project managementStrategic partner engagementSoftware installation and troubleshootingExecutive-level communicationBusiness and technology strategy
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