Taking applicationsVoice Support·Posted 15h ago
Customer Care Expert ‑ Enterprise
ToastVerified company
Omaha, NE, United States
Pay
$25–$31.5/hr
Job type
Full-time · On-site
Hours
Flexible
Location
Omaha, NE, United States
Open to people in the United States
EnglishMid level
About the role
Enterprise technical support role at Toast handling complex hardware, payment, API and menu issues for large restaurant clients via phone, chat and email. It requires 2–4 years of technical support experience and is listed for Omaha, with remote training.
What you'll do
- Troubleshoot hardware, financial transaction, API and menu configuration issues
- Resolve issues involving third-party systems and accounting integrations
- Manage inbound cases across phone, chat and email
- Triage incoming workload by account tier and urgency
- Communicate with restaurant staff and corporate IT contacts
- Support de-escalation of difficult customer situations
- Own customer issues through to resolution
- Share solutions and keep case notes current
What you'll need
- 2–4 years of technical support experience
- Ability to learn Toast's product suite quickly
- Comfortable finding less-obvious solutions and escalating when needed
- Understanding of software, hardware and networks
- Good communication and organizational skills
- Experience managing phone, chat and email support
- Works with little day-to-day direction
- Available for 8–10 weeks of remote training with no PTO during training
Skills
Technical troubleshootingHardware troubleshootingFinancial transaction mechanicsAPI integrationsMenu configurationMultichannel supportCustomer communicationDe-escalation
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