Customer Service Advisor – English Speakers ‑ Cairo
ConcentrixVerified company
On-site — Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Cairo, Egypt
About the role
A full-time on-site Customer Service Advisor role with Concentrix in Cairo, handling inbound and outbound customer support by phone, email, and chat across sectors such as technical support, sales, banking, retail, and telecom. It stands out for multi-sector exposure, medical and social insurance, transportation, and a fast promotion track within six months.
What you'll do
- Provide customer support via phone, email, and chat
- Assist with inquiries, order processing, troubleshooting, and guidance
- Resolve routine customer issues professionally
- Meet contractual KPIs
- Clarify customer requirements
- Maintain client product knowledge
- Document account notes accurately
- Identify opportunities to offer additional products or services
What you'll need
- High school diploma
- Excellent communication and interpersonal skills
- Comfortable in a fast-paced, performance-driven environment
- Strong multitasking and prioritization
- Basic computer skills
- Ability to work independently and in a team
- Detail-oriented and dependable
- Flexible to work rotating shifts
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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