Taking applicationsVoice Support·Posted 15h ago
Customer Service Representative Full Time (Healthcare Account)
Wing AssistantVerified company
Philippines
Pay
$2.5/hr
Job type
Full-time · Remote
Hours
US hours
Location
Philippines
EnglishEntry level
About the role
A full-time remote customer service role supporting a U.S. telehealth weight-loss company, handling patient intake, scheduling, medication coordination, and follow-ups. It requires at least one year of customer service experience, strong English, and availability for 8 AM–5 PM Pacific Time, with pay starting around ₱28,000/month.
What you'll do
- Complete patient intake forms and schedule appointments
- Contact patients for missing information or documents
- Upload patient information to the RX portal and coordinate medication submissions
- Share shipment tracking numbers with patients
- Handle patient FAQs, feedback, concerns, and inquiries
- Follow up with patients and internal teams
- Coordinate with providers
- Perform ad hoc tasks
What you'll need
- At least 1 year of customer service experience in B2C or B2B
- Excellent English communication, at least B2 level
- Strong phone, email, and instant messaging skills
- Organizational and time management skills
- Tech savvy with CRM, VoIP, cloud services
- Experience with MS Office and spreadsheets
- Knowledge of Google Calendar and scheduling
- Able to work a graveyard shift
Skills
Customer serviceData entryAppointment schedulingPatient communicationCRMMS OfficeGoogle CalendarVoIP
Benefits
Health insurancePerformance bonusPaid trainingCareer growth100% Work-From-HomeHoliday & Overtime PayJob securityUpskilling opportunities
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