German Premium Service Consultant | New Cairo
ConcentrixVerified company
On-site — New Cairo, Egypt
Pay
$5.5/hr
Job type
Full-time · On-site
Hours
Flexible
Location
New Cairo, Egypt
About the role
German-speaking customer service role handling inbound and outbound calls, emails, and chats for a premium service account in New Cairo. It requires C1 German, B2 English, one year of customer service experience, and availability for rotational night and overnight shifts on-site.
What you'll do
- Deliver customer support via phone, email, and chat in German
- Handle inquiries, requests, complaints, and follow-ups
- Provide accurate information and solutions
- Document customer interactions accurately
- Escalate complex issues to relevant teams
- Meet contractual KPIs
- Maintain product and policy knowledge
What you'll need
- 1+ year customer service experience
- C1 German proficiency
- B2 English proficiency
- Excellent written and verbal communication
- Ability to work rotational shifts
- Availability for night and overnight shifts
- Willingness to work on-site in The 5th Settlement
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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