Taking applicationsVoice Support·Posted 14h ago
Working Student Customer Care ‑ 100% Remote
WemoloVerified company
Remote, Germany
Pay
Not listed
Job type
Part-time · Remote
Hours
Flexible
Location
Remote, Germany
GermanEntry level
About the role
A part-time working-student customer care role handling written driver inquiries via Salesforce, starting with Level 1 support and growing into more complex cases. It is remote in Germany, requires C2 German, and offers project work plus a monthly food allowance.
What you'll do
- Handle customer tickets via Salesforce in writing
- Answer questions about parking processes, payments, and contractual penalties
- Grow into Level 2 support for objections, vehicle owner changes, installment payments, and data requests
- Evaluate parking data and find fair solutions
- Suggest improvements to workflows and processes
- Support the Team Lead with project-related tasks
What you'll need
- Currently enrolled in a relevant degree program for at least one more year
- First customer care experience is ideal but not required
- German at C2 level
- English at B2 level is ideal
- Friendly, confident, solution-oriented communication
- Ability to stay calm in stressful or emotional situations
- Initiative and openness to feedback
Skills
Written customer supportSalesforceProblem solvingGerman C2CommunicationProcess improvementCustomer care
Benefits
Remote workMonthly food allowanceTeam events and Spirit DaysEGYM Wellpass or Urban Sports ClubRegular feedback and development supportAI-assisted workflowsResponsibility and ownership
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