Cebu J Center Customer Care Specialist iRecruit Engage 2026

Customer Care Specialist handling inbound and outbound calls or internet inquiries, resolving routine product or service issues and meeting client KPIs. The full-time role is based in the Philippines and requires shift rotation, with no remote arrangement stated.

• Handle inbound and outbound calls and internet inquiries
• Resolve routine customer problems
• Clarify customer requirements and use decision-support tools
• Greet customers courteously and professionally
• Document and notate customer accounts accurately
• Offer additional products or services
• Track and retrieve information in call tracking database
• Refer inquiries to published materials or senior staff

• High school diploma
• Three to six months relevant experience preferred
• Strong computer navigation and PC knowledge
• Ability to communicate written and verbally
• Dependable with attention to detail
• Ability to multitask and adapt to changes
• Ability to rotate shifts as needed
• Ability to work in a team and independently

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.