Taking applicationsVoice Support·Posted 15h ago
Customer Service Representative ‑ Eurofins BioPharma Product Testing Toronto, Inc.
EurofinsVerified company
Toronto, ON, Canada
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Toronto, ON, Canada
EnglishMid level
About the role
Customer Service Representative supporting Eurofins' Biopharma Product Testing laboratory in Toronto, handling client communication by phone, email and in person plus project scheduling and administrative tasks. It is an onsite Canada-based role requiring 3–5 years of customer service experience and English fluency, with relocation to Mississauga, ON expected in 2026.
What you'll do
- Liaise with customers by phone, email and in person
- Maintain customer relations
- Manage customer scheduling of projects
- Coordinate project tracking and client management
- Create client accounts and link quotations from eLIMS
- Handle administrative duties such as filing, faxing and shipping
- Verify information on ongoing projects
- Ensure regulatory compliance
What you'll need
- High school diploma required
- 3–5 years of customer service experience
- Must speak and write English fluently
- Strong attention to detail and accuracy
- Excellent written and verbal communication
- Professional and confidential handling of information
- Strong organizational and multitasking skills
- Proficiency with MS Office
Skills
Customer serviceClient relationsProject schedulingMS OfficeeLIMSAttention to detailCommunicationAdministrative support
Benefits
Health insurancePaid time offPaid holidaysLife and disability insuranceRRSP with 3% company match
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