Taking applicationsVoice Support·Posted 15h ago
Customer Success Specialist (Turkish Speaking) ‑ 11‑Month Fixed‑Term Contract
CourseraVerified company
Dublin, Ireland
Pay
Not listed
Job type
Contract · On-site
Hours
Flexible
Location
Dublin, Ireland
TurkishEnglishEntry level
About the role
An 11-month fixed-term Customer Success Specialist role supporting Turkish-speaking customers across EMEA through engagement sessions, proactive outreach, and retention work. The posting lists Dublin, Ireland as the location and does not state that the role is remote.
What you'll do
- Lead customer engagement sessions tied to learning goals and measurable value
- Use customer insights and usage data to identify risks and opportunities
- Partner with Sales, Renewals, and Support teams to resolve issues
- Manage and prioritize a queue of CTAs, tickets, and assignments
- Translate customer feedback into insights for Product and internal teams
- Help refine and expand the pooled customer success model
What you'll need
- Full business-level proficiency in Turkish, written and spoken
- 1+ years in customer success, account management, sales, or another customer-facing role
- Experience ideally in SaaS or tech
- Strong critical thinking and problem-solving in ambiguous situations
- Analytical and data-driven mindset
- Clear written and verbal communication
- Strong organizational habits and attention to detail
- Track record of meeting customer impact metrics
Skills
Customer Success ManagementCustomer EngagementCustomer RetentionAnalyticsCommunicationDocumentationProblem-solvingSaaS customer support
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