Taking applicationsVoice Support·Posted 14h ago
Support Associate (Pune)
AgodaVerified company
Pune, India
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Pune, India
EnglishHindiEntry level
About the role
Agoda is hiring a Support Associate in Pune to handle English and Hindi customer queries by phone, email and chat, including booking changes, cancellations and payments. The role is full-time with rotational 24/7 shifts and a hybrid model, and the Pune/India location means it is not open to applicants based in Egypt.
What you'll do
- Handle customer inquiries by phone, email and chat
- Resolve booking changes, cancellations and payments
- Meet individual and team KPIs
- Learn multiple Agoda product lines
- Apply Agoda policies consistently
- Collaborate on complex cases
- Safeguard customer data
- Work rotational shifts including nights and holidays
What you'll need
- Excellent spoken and written English and Hindi
- Strong customer focus
- Calm under pressure
- Good problem-solving
- Adaptability to new tools and feedback
- Time and priority management
- Reliability and integrity
Skills
Customer supportProblem-solvingCommunicationEnglishHindiCRM/ticketing systemsTime managementConfidentiality
Benefits
Health insurancePerformance bonusTravel discountsWork from anywhere up to 30 days per yearStructured trainingCareer growthHybrid work model
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