Customer Support & Order Specialist

Entry-level remote customer support and order specialist role handling phone, email, and chat inquiries about orders, shipping, returns, warranties, and account issues. Open to candidates in LATAM, Africa, and Eastern Europe who can work U.S. business hours, with pay of $700–$1,200 per month.

• Respond to customer inquiries via phone, email, chat, and other channels
• Process orders and order-related transactions accurately
• Coordinate shipments and deliveries with carriers and internal teams
• Research and resolve customer issues involving orders, billing, and warranties
• Support e-commerce and inside sales activities
• Maintain accurate customer records and case notes
• Collaborate with Sales, Freight, Operations, and Supply Chain
• Follow service policies and identify process improvements

• Entry-level; previous experience not required
• Interest in customer service, order support, or e-commerce a plus
• Familiarity with HubSpot, Adobe Commerce Cloud, Google Workspace a plus
• Strong attention to detail and accuracy
• Ability to learn and work across multiple systems
• Strong organizational skills
• Dependable follow-through
• Proactive, customer-first approach

Scale Army is a global staffing and recruiting platform founded in 2022 (headquartered in Miami, Florida) that connects companies with pre-vetted, remote, nearshore and offshore talent. The position is fully remote and open to candidates based in LATAM, Africa, and Eastern Europe. Representatives must be available during U.S. business hours aligned with the client’s time zone; the schedule is 9:00 AM–5:00 PM EST. Pay is $4.40 per hour, with final compensation set after evaluating experience and location. Work involves inbound and outbound calls, Zendesk ticket management, live chat, and Zoom, with follow-up to maintain a healthy customer pipeline and high customer satisfaction.