Taking applicationsVoice Support·Posted 14h ago
Senior Customer Support Specialist, UK
AttentiveVerified company
London (Hybrid), United Kingdom
Pay
Not listed
Job type
Full-time · Hybrid
Hours
Flexible
Location
London (Hybrid), United Kingdom
EnglishEntry level
About the role
A senior UK customer support role at Attentive, handling complex platform issues for UK customers via email and live chat and acting as first escalation for technical problems. It is a hybrid London position requiring about a year of support experience, with cross-functional work on training and product feedback.
What you'll do
- Respond to customers via email and live chat
- Troubleshoot complex platform issues
- Advise customers on platform best practices
- Act as first line of escalation for technical issues
- Exceed response quality and timeliness expectations
- Manage team trainings and product updates
- Learn the platform, mobile marketing, and ecommerce industry
- Translate customer feedback into product requirements
What you'll need
- 9 months-1 year as a Customer Support Specialist or similar
- 4-year Bachelor's Degree
- Troubleshooting and complex problem-solving excellence
- Detail oriented and organized
- Comfortable in fast-paced environments and ambiguity
- Comfortable learning new software
- Strong growth mindset
Skills
TroubleshootingComplex problem solvingProfessional communicationEmail and live chat supportTechnical issue resolutionCross-functional collaborationTrainingProduct feedback
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