Customer Advisor ‑ Customer Service ‑ French Speaking
ConcentrixVerified company
Le kram, Tunisia
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Le kram, Tunisia
About the role
This is a full-time Customer Service Advisor role in Le Kram, Tunisia, handling customer questions and complaints by phone, email, or chat in French. It includes bonuses, meal vouchers, health insurance after nine months, gym access, and transport to the workplace.
What you'll do
- Answer customer questions by phone, email, or chat
- Identify and handle requests or complaints
- Provide personalized solutions to build loyalty
- Share customer feedback to improve services
What you'll need
- Perfect command of French, written and spoken
- Excellent communication skills
- Organized, autonomous, and positive attitude
- Proficient with digital tools
- Curious about new technologies
- Passionate about customer satisfaction
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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