Cebu IT Park Customer Care Specialist iRecruit Engage 2026
ConcentrixVerified company
Cebu, Philippines
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Cebu, Philippines
About the role
A full-time customer care specialist role in Cebu, Philippines, handling inbound and outbound calls plus online customer inquiries and routine problem resolution. It is an entry-level, shift-rotating position requiring a high school diploma and strong customer service and computer skills.
What you'll do
- Handle inbound calls, outbound calls, and internet inquiries
- Resolve routine customer problems regarding products or services
- Meet contractual KPIs
- Clarify customer requirements and provide appropriate resolutions
- Greet customers courteously and professionally
- Document and notate customer accounts accurately
- Offer additional products and/or services
- Track and retrieve information in a call tracking database
What you'll need
- High school diploma
- Three to six months of relevant experience preferred
- Strong customer service orientation
- Strong computer navigation skills and PC knowledge
- Ability to communicate effectively in writing and verbally
- Dependable with strong attention to detail
- Ability to multitask and adapt quickly
- Ability to rotate shifts as needed
Skills
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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