Taking applicationsVoice Support·Posted yesterday
Senior Customer Success Engineer, Audit
Fieldguide
USA
Pay
$81.5–$91.5/hr
Job type
Full-time · Remote
Hours
Flexible
Location
USA
Open to people in the United States
EnglishSenior level
About the role
A senior customer success role focused on helping audit teams adopt Fieldguide’s audit platform, configure workflows, and achieve measurable outcomes. It is aimed at former audit practitioners and combines hands-on product work with customer enablement and change management.
What you'll do
- Own adoption and success for a portfolio of audit customers
- Drive deep platform adoption by configuring workflows, templates, and engagement structures
- Translate audit standards and firm methodologies into scalable Fieldguide workflows
- Lead customer enablement, training, and change management
- Identify usage gaps, inefficiencies, and risk signals
- Collaborate with Product, Engineering, and Implementation on customer feedback
- Support renewals and expansion through provable customer value
- Own and exceed KPIs for adoption, retention, and customer outcomes
What you'll need
- 4+ years in public accounting, audit, assurance, advisory, or audit transformation
- Deep understanding of the audit lifecycle
- Experience supporting complex multi-team audit environments
- Hands-on software configuration and troubleshooting experience
- Technical curiosity about data models, permissions, configurations, and AI workflows
- Practitioner mindset focused on advising and driving change
- Experience leading training, enablement, and change management
- Clear communication with audit practitioners and firm leadership
Skills
Audit lifecycleAudit methodologyWorkflow configurationCustomer enablementChange managementData models and permissionsAI-powered workflowsCross-functional collaboration
Benefits
Remote-first
Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.