Taking applicationsVoice Support·Posted 6d ago
Customer Service Representative for Customer Satisfaction (Remote, Part‑time/Full‑time)
Simplyright GmbH
Monheim am Rhein
Pay
Not listed
Job type
Full-time · Remote
Hours
EU hours
Location
Monheim am Rhein
Open to people in the United States
GermanEntry level
About the role
A remote customer service role focused only on handling dissatisfied customers of a subscription-help company, mainly by callback phone in German plus email and Zendesk documentation. It can be done from anywhere in the world, part-time or full-time, with a start date immediately and structured onboarding.
What you'll do
- Handle dissatisfied customers exclusively
- Call customers back quickly after complaints
- Listen and understand what happened
- Calm tense conversations and find a fair solution
- Clarify subscription, cancellation, refund or debt collection questions internally
- Document every case in Zendesk and reply by email
What you'll need
- Good German for phone calls (accent fine)
- Calm under pressure on the phone
- Reliable and keeps promises
- Ideally experience in customer service, complaint management or a call center; career changers welcome
- Available during German business hours (Mon–Fri)
- Quiet workplace, stable internet, PC or laptop and headset
Skills
Empathy and patienceGerman phone communicationDe-escalation of tense conversationsComplaint handlingZendesk ticketingEmail supportReliabilityInternal coordination with team
Benefits
100% remoteFull-time or part-timeImmediate startOnboarding providedShort paths to team and managementMeaningful task
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