Taking applicationsVoice Support·Posted 17d ago
Plumbing & HVAC Office Manager (Customer Service & Dispatch)
Offshore Launch
Remote
Pay
$9/hr
Job type
Full-time · Remote
Hours
US hours
Location
Worldwide
Open to people in the United States
EnglishMid level
About the role
This is a remote office manager role for a family-owned plumbing and HVAC company, handling customer calls, scheduling and dispatch, billing, payroll and admin. It requires US Eastern business hours and pays up to $1,600 per month, with health benefits and paid time off.
What you'll do
- Answer and book service, emergency and estimate calls
- Manage technicians' daily schedules and dispatch
- Follow up on estimates and maintenance memberships
- Track jobs from booking to invoicing
- Invoice, collect payments and assist with financing
- Handle permits, COIs, licenses and technician paperwork
- Prepare payroll each pay period
- Send weekly owner reports on calls, bookings, AR and memberships
What you'll need
- 2+ years in office management, dispatch, customer service or operations coordination
- Experience with Housecall Pro, ServiceTitan, Jobber or similar
- Excellent spoken English and phone presence
- High drive and attention to detail
- Ability to juggle phones, schedules and follow-ups
- Availability to work US Eastern business hours
Skills
Office managementDispatchCustomer serviceSchedulingHousecall Pro/ServiceTitan/JobberPhone presenceAttention to detailMultitasking
Benefits
Paid time offHealth insurancePerformance bonusGuaranteed annual bonusCareer growthPaid in USD
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