Taking applicationsVoice Support·Posted 15h ago
Customer Service Agent: German (11:00am ‑ 20:00pm)
FeverVerified company
Remote Brazil
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Remote Brazil
GermanEnglishSpanishPortugueseEntry level
About the role
Remote customer service agent role for Fever, handling email, phone, chat and social media inquiries with German-language support. The job requires living in Brazil, a high German level and fluency in English, Spanish or Portuguese, on an 11:00–20:00 five-day schedule.
What you'll do
- Handle customer inquiries by email, phone, chat, and social media
- Manage incoming calls and chats
- Provide accurate information using the right tools
- Resolve complaints and follow up
- Keep records of customer interactions
- Follow communication procedures and policies
- Engage customers
- Support the Operations department as needed
What you'll need
- High German level (oral and written)
- Fluent in English, Spanish, or Portuguese
- Reside in Brazil
- Customer service or user support experience preferred
- Zendesk experience preferred
- Strong planning and prioritization
- Good communication and interpersonal skills
- Detail-oriented and flexible
Skills
Customer supportEmail/phone/chat supportSocial media supportZendeskComplaint resolutionMultitaskingCommunicationTime management
Benefits
Home officeHealth insuranceDental insuranceLife insuranceMeal & transport allowanceSpanish lessonsGympass membership40% discount on Fever events
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