Baguio Customer Service Advisor – RCX 2025

Customer service advisor handling inbound and outbound calls plus internet inquiries, resolving routine product or service problems and documenting customer accounts. The role is based in Baguio City, Philippines, and requires the ability to rotate shifts.

• Handle inbound calls, outbound calls, and internet inquiries
• Resolve routine customer problems regarding products or services
• Meet contractual KPIs
• Clarify customer requirements and use decision-support tools
• Greet customers courteously and professionally
• Document accounts accurately
• Offer additional products and/or services
• Track and retrieve information in a call tracking database

• High school diploma
• Three to six months of relevant experience preferred
• Strong customer service orientation
• Strong computer navigation skills and PC knowledge
• Ability to communicate effectively in writing and verbally
• Dependable with strong attention to detail
• Ability to multitask and adapt quickly
• Ability to rotate shifts as needed

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.