Customer Service Advisor – German Speakers ‑ Hurghada
ConcentrixVerified company
On-site — Hurghada, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Hurghada, Egypt
About the role
On-site customer service advisor role in Hurghada, Egypt, providing blended support by phone, email, and chat for major clients. It requires German and English, and offers medical and social insurance, transportation, and a fast promotion track within six months.
What you'll do
- Provide customer support via phone, email, and chat
- Assist with inquiries, order processing, and troubleshooting
- Build product and service knowledge
- Handle customer issues professionally
- Document customer interactions accurately
- Meet contractual KPIs
- Identify opportunities to offer additional products or services
- Collaborate with the team to meet service goals
What you'll need
- Proficiency in German and English, written and verbal
- High school diploma
- Excellent communication and interpersonal skills
- Comfortable in a fast-paced, performance-driven environment
- Strong multitasking and prioritization skills
- Basic computer skills and system navigation
- Ability to work independently and in a team
- Flexible to work rotating shifts
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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