Backship Support Agent (French‑speaking) ‑ Onsite ‑ BM01
ConcentrixVerified company
Barcelona, Spain
Pay
$12–$13/hr
Job type
Full-time · On-site
Hours
EU hours
Location
Barcelona, Spain
About the role
This is an onsite support role in Barcelona handling customer returns, shipping labels, returned-item inspection, and carrier issues for a tech client. It requires French and advanced English and pays a €22,000 gross annual salary plus up to €2,400 bonus.
What you'll do
- Coordinate customer return requests, generate labels, and arrange shipping
- Inspect inbound returned items and document their condition
- Sort returns for refurbishment, repair, or recycling and update inventory records
- Communicate with customers, provide status updates, and resolve discrepancies
- Manage carriers and partners, resolve shipment issues, and audit performance
What you'll need
- Proficient or bilingual in French
- Advanced English
- Experience in a comparable role
- Strong interpersonal skills including active listening, empathy, and adaptability
- Advanced customer service and conflict resolution abilities
- Skilled in troubleshooting complex, non-standard issues
- Proficient with CRM and operational systems
- Technically proficient in iOS, Android, and Windows
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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