Taking applicationsVoice Support·Posted 14h ago
Customer Service Representative (Spanish/English)
BinanceVerified company
Argentina, Colombia
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Argentina, Colombia
SpanishEnglishEntry level
About the role
Binance is hiring a remote Customer Service Representative to handle customer tickets, email and online enquiries, complaints, and identification approval queries for its cryptocurrency exchange. The role requires native Spanish and advanced English, accepts candidates without customer service experience, and involves different work shifts in a remote-first setup.
What you'll do
- Handle back office tickets and 24/7 online enquiries and email replies
- Handle customer enquiries, advice, and suggestions via email or online tools
- Support other business units with customer liaison and accurately document customer requests
- Handle customer complaints, special cases, or ad hoc tasks
What you'll need
- College degree or above
- Native Spanish
- Advanced English
- Third language preferred
- Customer service experience not required
- Financial industry experience beneficial
- Ability to work under different work shifts
- Passionate about the crypto industry
Skills
Customer support via ticketing systemsEmail and live chat supportCustomer complaint handlingDocumentationCommunicationProblem-solvingEmpathyCrypto industry interest
Benefits
Remote-first work-from-home arrangementCompetitive salaryCompany benefitsCareer growthContinuous learning
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