Customer Service Representative (Melbourne)

A full-time customer service role in Melbourne handling collections, billing disputes and credit enquiries for enterprise and government customers. It is hybrid, requires collections and portfolio management experience, and pays a $53k base plus superannuation and performance bonuses.

• Manage collections activities for assigned customer portfolios
• Apply credit treatment processes including restrictions, suspensions and cancellations
• Own and manage billing disputes and enquiries
• Coordinate investigations and communicate outcomes to customers
• Liaise with Billing, Credit Management and other stakeholders
• Educate customers on billing and credit self-service tools
• Analyze accounts and maintain reports on aged debt and complex disputes
• Act as first point of contact for complex disputes

• Experience in collection and portfolio management is a must
• Self-starter and results-oriented
• Ability to manage communications and full lifecycle sales in an omnichannel environment
• Outbound sales, email and chat experience may be required

TTEC is a global customer experience technology and services company. Its Cairo site (Maadi) hires multilingual customer service and sales representatives in English, French, German, Italian, Spanish, Portuguese and Dutch for European and global clients.