Customer Service Representative (Kolkata)
ConcentrixVerified company
Kolkata, India
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Kolkata, India
About the role
Inbound/outbound customer service role handling routine customer inquiries and resolving product or service issues, with possible content moderation duties. It is based in Kolkata, India, and requires rotating shifts; no remote work or Egypt eligibility is stated.
What you'll do
- Handle inbound and outbound customer calls or internet inquiries
- Resolve routine customer problems regarding products or services
- Clarify customer requirements and provide appropriate solutions
- Greet customers courteously and professionally
- Maintain basic knowledge of client products and services
- Document account information accurately
- Offer additional products or services
- Review reported content for policy violations if assigned to content moderation
What you'll need
- Graduate or undergraduate in any discipline
- 0 to 3 years of relevant experience
- Strong customer service orientation
- Strong computer navigation skills and PC knowledge
- Ability to communicate effectively in writing and verbally
- Dependable with strong attention to detail
- Ability to multitask and adapt to changes
- Ability to rotate shifts as needed
Skills
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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