Dutch Customer Service Associate (Cape Town)
ConcentrixVerified company
Cape Town, South Africa
Pay
$7/hr
Job type
Full-time · On-site
Hours
EU hours
Location
Cape Town, South Africa
About the role
A Dutch-speaking customer service advisor role in Concentrix's Cape Town office handling escalated cases and customer queries for a travel-industry campaign. It is an on-site South African position requiring legal authorization to work in South Africa, paying a fixed monthly salary of R20 749.
What you'll do
- Take ownership of escalated cases from beginning to resolution
- Manage work orders within business SLAs
- Proactively offer solutions to customer issues
- Apply agreed behavioural and compliance standards
- Share knowledge and skills with team members
- Communicate campaign information to colleagues, customers and managers
- Ensure first contact resolution
- Verify and update customer information
What you'll need
- Minimum 6 months international call centre experience
- Passed Grade 12
- Ability to work shifts aligned to UK business hours
- Proficient in Dutch verbal communication
- Self-motivated and highly responsible
- Legally authorised to work in South Africa
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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