Customer Experience Specialist (Remote (Philippines))
Clipboard HealthVerified company
Remote (Philippines)
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Philippines
About the role
A remote customer experience role supporting healthcare professionals on Clipboard Health's marketplace via chat, voice, and email. It is open to candidates in the Philippines and other APAC regions, with 24/7 scheduling that includes weekend availability.
What you'll do
- Deliver support across chat, voice, and email
- Resolve shift, payment, onboarding, and platform issues
- Investigate cases in Zendesk and Salesforce
- Troubleshoot issues independently
- Document cases accurately
- Identify recurring issues and workflow gaps
- Guide new professionals through onboarding
- Uphold company values
What you'll need
- Fluent professional English
- Strong customer service instincts
- Comfortable learning new tools quickly
- Thrives in fast-paced environments
- Proactive problem-solver
- Strong attention to detail
- Composed under pressure
- Collaborative teammate
Skills
Benefits
About Clipboard Health
Clipboard Health runs an app-based marketplace that connects healthcare professionals with workplaces that need staff, mainly long-term care facilities in the U.S., and is expanding into home health and hospitals. Founded in 2016, it's a remote-first team of over 1,000 people, a top Y Combinator company and profitable since 2022. Its support teams work fully remote from Africa, Latin America, the Caribbean, the Philippines and beyond, helping both healthcare workers and the facilities that book them.
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