Taking applicationsVoice Support·Posted 15h ago
Bilingual B2B Customer Support Specialist I ‑ Dental
TPVerified company
Toronto, Canada
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Toronto, Canada
FrenchEnglishEntry level
About the role
Bilingual French/English B2B customer support for a dental home-care supplier, handling orders, payments, product questions, and phone/chat/email support. The Toronto role is on-site for the first 90 days then hybrid, with a performance bonus, paid training, and a structured career path.
What you'll do
- Maintain relationships with dental practices
- Process orders and manage order entry
- Answer product FAQs and provide basic advice
- Process payments and respond to billing requests
- Document interactions in the CRM
- Provide phone, chat, and email support
- Support ProShop navigation and basic technical issues
- Manage automatic shipments and recurring orders
What you'll need
- High school diploma or equivalent
- 1–2 years customer service or contact center experience
- Excellent French and English communication
- Basic CRM and Microsoft Office or Google Workspace skills
- Accurate order and payment processing
- Attention to detail with repetitive tasks
- Manage phone, email, and chat simultaneously
- Problem-solving and process adherence
Skills
CRM systemsMicrosoft OfficeGoogle WorkspaceOrder processingPayment processingMultichannel support (phone/chat/email)Problem-solvingAttention to detail
Benefits
Performance bonusPaid trainingPaid time offCareer growthVirtual training and developmentHybrid work after 90 daysCompetitive salary
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