Taking applicationsVoice Support·Posted 6d ago
Associate Account Manager
TripActions
USA
Pay
$32.5–$43.5/hr
Job type
Full-time · Remote
Hours
Flexible
Location
USA
Open to people in the United States
EnglishEntry level
About the role
Associate Account Manager at Navan supporting Travel and Expense program administrators with product configuration, troubleshooting, and escalations. The posting lists USA but says the role is based in Berlin, pays $67,500–$90,000/year, and offers a path toward a revenue-driving Account Manager role.
What you'll do
- Support assigned Account Managers and their customers
- Respond to email inquiries from Travel and Expense Administrators
- Troubleshoot product integrations, platform settings, and payment issues
- Handle customer escalations across teams
- Drive satisfaction, adoption, retention, and reduce churn
- Act as voice of the customer with internal feedback
- Run playbooks and track adoption/satisfaction KPIs
- Document processes to support the team at scale
What you'll need
- Bachelor's degree or similar working experience
- 1+ year in customer success, account management, sales, or related customer-facing SaaS role
- Passion for customer experience and technology
- Superior written and verbal communication skills
- Ability to explain complex concepts to C-level executives
- Detail-oriented, organized, and able to prioritize
- Problem-solving in a fast-paced environment
- Data-driven, coachable, high-EQ mindset
Skills
Customer successAccount managementSaaS product knowledgeTroubleshootingWritten and verbal communicationData-driven approachPrioritizationDocumentation
Benefits
Paid trainingCareer growthPerformance bonus
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