WAH Customer Care Specialist iRecruit Engage 2026

This is a work-at-home customer care role handling inbound and outbound calls plus internet inquiries to resolve routine product or service problems. It is an entry-level full-time position listed for the Philippines and requires rotating shifts as needed.

• Handle inbound calls, outbound calls, and internet inquiries
• Resolve routine customer problems about products or services
• Clarify customer requirements and probe for understanding
• Meet contractual KPIs
• Document and notate accounts accurately
• Track and retrieve information in call tracking database
• Build rapport while listening to customer needs
• Offer additional products or services

• High school diploma
• Three to six months relevant experience preferred
• Strong computer navigation skills and PC knowledge
• Effective written and verbal communication
• Dependable with strong attention to detail
• Ability to multitask and adapt quickly
• Ability to rotate shifts as needed
• Ability to work independently and as a team member

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.