Taking applicationsVoice Support·Posted 5d ago
Technical Account Manager (UK, EMEA)
Socket
Europe
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Europe
EnglishSenior level
About the role
A technical account manager role owning post-sale customer success and front-line technical support for European enterprise customers. It combines onboarding, troubleshooting developer tooling and CI/CD integrations, and customer advocacy with product and engineering teams.
What you'll do
- Own post-sale customer relationships as technical advisor
- Lead technical onboarding and enterprise integrations
- Investigate and resolve integration and configuration issues
- Respond to customer issues in dedicated Slack channels
- Conduct quarterly business reviews and success plans
- Translate product capabilities into developer guidance
- Run architecture reviews and security posture assessments
- Bring customer feedback to Product and Engineering
What you'll need
- 6+ years in a technical customer-facing role
- 2+ years as dedicated customer point of contact
- Background in application security, DevSecOps, or open source
- Experience with developer tooling and CI/CD platforms
- Ability to read JavaScript, Python, and TypeScript
- Familiarity with APIs, webhooks, and SaaS integrations
- Hands-on experience with package managers
- Must be located within Europe
Skills
Technical account managementCustomer successApplication security/DevSecOpsCI/CD platformsAPIs and webhooksProduction troubleshootingReading JavaScript/Python/TypeScriptPackage managers
Benefits
Health insurancePaid time offEquity programPaid parental leaveRemote-firstQuarterly team off-sites
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