Customer Service Representative (Varanasi)
ConcentrixVerified company
Varanasi, India
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Varanasi, India
About the role
Customer service representative handling inbound and outbound calls or internet inquiries and resolving routine product or service problems. The role is based at a Concentrix client site in Varanasi, India, and may include content moderation involving sensitive or explicit material.
What you'll do
- Handle inbound and outbound calls
- Respond to customer inquiries online
- Resolve routine customer problems
- Clarify customer requirements
- Document account notes
- Offer additional products or services
- Meet contractual KPIs
- Review content for policy violations
What you'll need
- Graduate or undergraduate in any discipline
- 0 to 3 years of relevant experience
- Strong written and verbal communication
- Basic PC knowledge
- Ability to rotate shifts
- Tolerance for repetitive work
- Team player and independent worker
- Additional skills may be required by program
Skills
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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