French Customer Service Representative

French-language inbound customer service role handling calls, resolving customer issues, documenting cases, and following up with customers. It is an on-site full-time position in Cairo, Egypt; no prior experience is required, and previous customer experience is a plus.

• Handle inbound calls
• Provide expert advice and accurate information
• Resolve customer issues and escalate only when needed
• Document all cases clearly
• Meet schedule adherence goals
• Make outbound follow-up calls
• Use multiple applications during calls

• University graduate or equivalent degree
• College dropouts: high school graduate or university dropout for at least one year
• No particular experience required
• Previous customer experience is a plus
• Excellent command of French
• Typing speed minimum 20 WPM and 80% accuracy
• Good communication skills
• Flexibility toward working conditions and hours

TP (formerly Teleperformance) is one of the world's largest customer-experience and business-services companies, operating in close to 100 countries. In Egypt it runs large multilingual contact-centre hubs in Greater Cairo (New Cairo and the Maadi/Katameya area), expanded by the 2023 acquisition of Majorel's Egyptian operations, and hires heavily for English and European-language customer service, sales and workforce-management roles.