Taking applicationsVoice Support·Posted 15h ago
Customer Service Advisor ‑ Customer Service ‑ Agadir ‑ German / English
ConcentrixVerified company
Agadir, Morocco
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Agadir, Morocco
GermanEnglishEntry level
About the role
A full-time customer service advisor role in Agadir, Morocco, handling customer inquiries by phone, email, and chat in German and English. It offers bonuses, health insurance, and remote work after the initial training period.
What you'll do
- Respond to customer inquiries by phone, email, or chat
- Address customer issues and complaints
- Offer personalized solutions to build loyalty
- Share customer feedback to improve services
What you'll need
- Fluent in German and English, written and spoken
- Excellent communication skills
- Organized, independent, and positive attitude
- Comfortable using digital tools
- Curious about new technologies
- Passionate about customer satisfaction
Skills
German fluencyEnglish fluencyCommunicationOrganizationIndependenceDigital toolsProblem solvingCustomer satisfaction
Benefits
Performance bonusLanguage bonusRegularity bonusHealth insurancePension plan after one yearFlexible hoursRemote work after trainingCareer growth
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
BPO / customer experience5,000+ employees
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