Specialist, Customer Success (Mandarin Speaker)

The role supports an existing customer base through phone and email, handling a high volume of contacts and tracking satisfaction and feedback. It requires English and Mandarin and is based in Kuala Lumpur, Malaysia.

• Support existing customer base across lifecycle
• Handle high volume customer contacts via phone and email
• Verify contact information using search and productivity tools
• Conduct recurring customer health checks
• Document feedback and satisfaction metrics
• Address customer concerns and roadblocks
• Promote positive customer experience with teams and management

• English (Required)
• Mandarin (Required)
• Manage high volume customer contacts
• Product or service knowledge
• Phone and email communication
• Document customer feedback
• Collaborate with teams and management

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.