Customer Service Advisor ‑ Technical ‑ Fès ‑ French Speaking
ConcentrixVerified company
Fès, Morocco
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Fès, Morocco
About the role
A full-time technical customer service advisor role in Fès, Morocco, handling inbound calls in French and English to resolve customer technical issues. It offers performance and language bonuses, health insurance, transport, gym access, and possible remote work after an integration period.
What you'll do
- Handle inbound calls and answer customer questions
- Resolve technical issues with rigorous follow-up
- Analyze customer needs and identify suitable solutions
- Guide users through resolving their problems
- Use provided tools and technologies to handle complex situations
What you'll need
- Perfect command of French and English, written and spoken
- Clear, educational and patient communication
- Good understanding of digital tools and technical systems
- Curiosity to learn new technologies quickly
- Structured, proactive and autonomous approach
- Ability to manage priorities under pressure
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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