Customer Service Representative (Bangalore)
ConcentrixVerified company
Bangalore, India
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Bangalore, India
About the role
A full-time customer service representative role based in Bangalore, handling inbound and outbound calls or online customer inquiries and resolving routine product or service problems. It requires 0–3 years of experience and may also involve content moderation work in a high-production call-center environment.
What you'll do
- Handle inbound and outbound customer calls or online inquiries
- Clarify customer requirements and provide resolutions
- Greet customers courteously and professionally
- Maintain basic knowledge of client products and services
- Document account information accurately
- Track and retrieve information in a call tracking database
- Offer additional products or services
- Review reported content for policy violations if assigned to content moderation
What you'll need
- Graduate or undergraduate in any discipline
- 0 to 3 years of relevant experience
- Strong customer service orientation
- Strong computer navigation skills and PC knowledge
- Ability to communicate effectively in writing and verbally
- Dependable with strong attention to detail
- Ability to multi-task and adapt to changes
- Ability to rotate shifts as needed
Skills
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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