Taking applicationsVoice Support·Posted 14h ago
Customer Service Officer
EurofinsVerified company
Singapore
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Singapore
EnglishEntry level
About the role
Customer Service Officer at Eurofins in Singapore, handling client enquiries, complaints, and specimen processing/data entry in a clinical diagnostics lab. It requires O-level education plus experience in client services and specimen management, and offers training and career prospects.
What you'll do
- Attend to customer enquiries professionally
- Resolve customer complaints and dissatisfaction
- Process specimens received from couriers and customers
- Enter patient demographics and lab test orders into LIS
- Communicate specimen and request-form issues to the Laboratory Manager
- Follow sample centrifugation, storage, retrieval, and disposal procedures
- Ensure PDPA compliance and chain of custody for specimens
- Perform other assigned duties
What you'll need
- O levels or equivalent education
- Service-oriented attitude
- Good organizational skills
- Hardworking and positive work attitude
- Experience in client services
- Experience in specimen management and data entry
- Good computer skills and experience using LIS
Skills
Customer serviceComplaint resolutionSpecimen managementData entryLaboratory Information System (LIS)Time managementCommunicationPDPA compliance
Benefits
Competitive salariesExcellent trainingCareer growthEqual opportunities
Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.