San Lazaro Customer Care Specialist iRecruit Engage 2026

Customer care specialist handling inbound and outbound calls plus internet inquiries to resolve routine product and service issues. The role is listed for Manila, Philippines, with rotating shifts and no remote-work details stated.

• Handle inbound calls, outbound calls, or internet inquiries
• Resolve routine customer problems
• Clarify customer requirements using decision-support tools
• Greet customers courteously and professionally
• Maintain basic knowledge of client products and services
• Document accounts and track information in call tracking database
• Offer additional products or services
• Participate in customer satisfaction improvement activities

• High school diploma
• Three to six months of relevant experience preferred
• Strong customer service orientation
• Strong computer navigation skills and PC knowledge
• Ability to communicate effectively in writing and verbally
• Dependable with strong attention to detail
• Ability to multitask and adapt quickly
• Ability to rotate shifts as needed

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.