Taking applicationsVoice Support·Posted 15h ago
Customer Experience Specialist, Health Insurance Benefits
GustoVerified company
Denver, CO, United States
Pay
$20.5–$23/hr
Job type
Full-time · Hybrid
Hours
Flexible
Location
Denver, CO, United States
Open to people in the United States
EnglishMid level
About the role
Customer Experience Specialist on Gusto's Benefits Customer Engagement team, handling inbound phone, email, and chat questions about health insurance benefits for small business owners. It is a full-time US-based call-center role requiring customer-facing benefits experience, with Denver pay listed at $20.51–$23.08/hr.
What you'll do
- Own customer inquiries from start to finish
- Answer benefit questions by phone, email, and chat
- Meet quality and productivity standards
- Collaborate with advocates and other teams
- Research questions using internal resources
- Stay updated on products and features
- Flex across phone, email, and chat channels
- Support annual volume spikes with weekend overtime
What you'll need
- 2+ years in call center, technology, retail, or hospitality
- 1+ year in a customer-facing benefits role
- Benefits experience preferred
- Comfort with multiple digital systems
- Collaborative and accountable
- Effective stress management
- Reliable and ethical
- Strong written and verbal communication
Skills
Customer serviceBenefits administrationCall center supportSalesforceSlackConfluenceCritical thinkingWritten and verbal communication
Benefits
Competitive base payBenefits offeringsEquity (RSUs)Paid time off
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