Taking applicationsVoice Support·Posted 15h ago
Technical Customer Service Analyst (B2B)
MastercardVerified company
Sao Paulo, Brazil
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Sao Paulo, Brazil
EnglishMid level
About the role
Technical customer service analyst role supporting B2B Mastercard customers with technical and operational inquiries. The job is based in Mastercard's Sao Paulo offices and requires fluent English plus SQL and Splunk experience.
What you'll do
- Analyze customer business and technical inquiries
- Provide end-to-end ownership of customer issues
- Resolve or coordinate resolution of customer issues
- Maintain and enhance customer solutions
- Identify opportunities for automation
- Integrate new products into B2B support models
- Coach others and serve as a subject matter expert
- Deliver world-class customer experiences
What you'll need
- Bachelor's degree or equivalent work experience
- Superior B2B customer support skills
- Financial acumen and four-party payment process understanding
- Experience with Splunk and SQL
- Fluent English is mandatory
- Negotiation and presentation ability
- Advanced computer skills including Mainframe and Microsoft Office
- Demonstrated leadership qualities
Skills
B2B customer supportTechnical troubleshootingSplunkSQLPayments process knowledgeMainframe and Microsoft OfficeProject managementConflict resolution
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