Taking applicationsVoice Support·Posted 14h ago
Enterprise Support Specialist (Bengaluru, India)
FigmaVerified company
Bengaluru, India
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Bengaluru, India
EnglishMid level
About the role
Enterprise Support Specialist at Figma providing technical support to large B2B customers via email, including SAML/SSO and SCIM troubleshooting. The role is based in Figma's Bengaluru office on a hybrid basis with one of four fixed shifts covering non-standard hours.
What you'll do
- Diagnose and resolve customer inquiries via email
- Guide enterprise workspace configurations with Sales
- Handle high-risk escalations
- Advocate for customer needs
- Identify and report product/process gaps
- Communicate trends to Product and Engineering
- Participate in pilot programs
- Recommend support tooling and processes
What you'll need
- 2+ years technical SaaS support experience
- Experience supporting Enterprise customers
- SAML/SSO and SCIM troubleshooting proficiency
- System administration for large user communities
- Assess business impact of technical issues
- Cross-functional alignment and prioritization
- Ability to work from Bengaluru office on hybrid basis
- Available for non-standard hours/weekend shifts
Skills
Technical SaaS supportSAML/SSO troubleshootingSCIM configurationSystem administrationEnterprise B2B supportEmail supportCross-functional collaborationIssue escalation
Benefits
Hybrid work arrangement
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