Customer Service Advisor – English Speakers ‑ Alexandria
ConcentrixVerified company
On-site — Alexandria, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Alexandria, Egypt
About the role
Customer service advisor role in Alexandria handling inbound and outbound calls, chats, and emails for various client sectors. It is an on-site full-time position with rotating shifts, offering medical and social insurance, transportation, and promotion opportunities.
What you'll do
- Handle inbound and outbound calls, chats, and emails
- Resolve routine customer issues
- Process orders and provide troubleshooting guidance
- Maintain product and service knowledge
- Document customer interactions accurately
- Meet contractual KPIs
- Identify upselling opportunities
- Build customer rapport
What you'll need
- High school diploma
- Excellent communication skills
- Comfortable in fast-paced environment
- Basic computer skills
- Ability to work independently and in a team
- Detail-oriented and dependable
- Flexible to work rotating shifts
- Customer-centric mindset
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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