Taking applicationsVoice Support·Posted 14h ago
Customer Service Representative (Latin America) (Lima)
Wing AssistantVerified company
Lima, Peru
Pay
$4.5–$5.5/hr
Job type
Full-time · Remote
Hours
US hours
Location
Lima, Peru
EnglishEntry level
About the role
Remote customer service role handling inbound and outbound calls, resolving customer concerns, and maintaining customer records. It requires at least one year of B2C or B2B customer service experience and excellent English, with US work hours and monthly pay up to $760-$980 depending on experience level.
What you'll do
- Manage inbound and outbound calls
- Resolve customer concerns effectively and efficiently
- Build sustainable relationships and trust with customer accounts
- Ensure customer satisfaction in every interaction
- Keep records of customer interactions and update customer accounts
- Follow communication procedures, guidelines, and policies
- Engage customers
- Ad hoc tasks
What you'll need
- At least 1 year of Customer Service Representative experience in B2C or B2B
- Excellent English communication skills, at least B2 level
- Excellent phone, email, and instant messaging communication skills
- Solid organizational and time management skills
- Tech savvy with desktop sharing, cloud services, CRM, and VoIP
- Experience with word-processing software and spreadsheets
- Knowledge of online calendars and scheduling
- USB headset, webcam, computer with 1.8 GHz processor and 4GB RAM, and reliable internet
Skills
Inbound and outbound callsCustomer concern resolutionB2C/B2B customer supportPhone, email, and instant messagingCRM and VoIP toolsMS OfficeGoogle CalendarRecord keeping
Benefits
Performance bonusPaid trainingCareer growthRemote workJob securityUpskilling opportunitiesHoliday and overtime paySupportive team
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