Membership Advisor, Amazon One Medical Customer Care
AmazonVerified company
Tempe, Arizona, USA, United States
Pay
$24–$27/hr
Job type
Full-time · On-site
Hours
Flexible
Location
Tempe, Arizona, USA, United States
Open to people in the United States
About the role
An in-person customer care role in Tempe, Arizona, handling high-volume inbound and outbound calls with One Medical members, explaining benefits and pairing patients with providers. It is a full-time hourly position with a fixed starting range of $24–$27 per hour and requires a flexible schedule covering weekends, nights, and holidays.
What you'll do
- Manage high volume of inbound and outbound calls to new and existing patients
- Advise patients on maximizing membership benefits
- Pair patients with appropriate medical providers
- Help patients navigate their insurance
- Facilitate service recovery and resolutions
What you'll need
- Flexible schedule including weekends, nights, and holidays
- 6+ months sales experience in a medical environment OR 1+ year back-end administrative experience in a patient-centered multi-state primary healthcare company
- Strong written and verbal communication skills
- Proven problem-solving and multitasking abilities
- Experience with de-escalation techniques
Skills
Benefits
About Amazon
Amazon runs a large customer service and selling-partner support site in Cairo, serving customers and sellers across Europe and MENA in many languages. It also runs Amazon.eg logistics and Amazon Leo (satellite broadband) technical care teams from Egypt.
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