Taking applicationsVoice Support·Posted 12d ago
Customer Solutions Consultant, Ada Accelerate
Ada
UK
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
UK
EnglishMid level
About the role
A UK-based full-time customer success role at Ada, supporting SMB and MME customers through the scaled Ada Accelerate program. It involves resolving customer inquiries, driving platform adoption, and using AI and automation to improve retention and satisfaction.
What you'll do
- Provide customer success and support to SMB/MME customers
- Resolve customer inquiries and advise with AI expertise
- Leverage internal tools and AI to surface customer insights
- Design and execute automated and human-touch engagement strategies
- Handle escalated inquiries in the Accelerate ticket queue
- Identify at-risk customers and improve retention
- Host ad-hoc customer meetings and live support
- Drive platform adoption and automated resolutions
What you'll need
- 2+ years of Customer Success or related experience
- Working knowledge of APIs
- Understanding of SaaS platforms
- Excellent communication and presentation skills
- Strong interpersonal skills
- Experience building senior stakeholder relationships
- Technically and analytically curious
- Resourceful and resilient team player
Skills
Customer SuccessSaaS platformsAPIsTechnical communicationPresentation skillsStakeholder relationship managementData-driven insightsAI and automation tools
Benefits
Paid time offHealth insurance
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